Sid Kemp, "Quality Management Demystified"
McGraw-Hill Professional | 2025-12-12 | ISBN: 0071449086 | 320 pages | PDF | 4,4 MB

Quality Management Demystified enables you to understand and work successfully with all aspects of Quality Management. It tames a complex subject with clear, easy-to-understand definitions and vivid examples. Work at your own pace with this unique self-teaching guide, which continually assesses and reinforces your mastery with end-of-chapter and end-of-section multiple-choice quizzes and a final exam, and plenty of fresh, savvy ideas for further reflection.
Here's a self-teaching course guaranteed to help you understand and implement Quality Management. Get ready to:
Examine the important facets, procedures, and pros and cons of all quality methodologies, including Total Quality Management (TQM) and Six Sigma
Know the difference between Quality Control and Quality Assurance and when to use which, or both
Learn root cause analysis for applications in technical and management problems
Use statistical tools such as Pareto optimization and statistical process control to support quality
Win over skeptical employees who think TQM is just a fad and make them enthusiastic partners
Quality Management Demystified is a practical, effective way for students, professional managers and program managers, small business owners, MBA candidates -- even Six Sigma "black belts" -- to learn how to use and maximize the benefits of Quality Management!

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